The Professional GBS® Certification is a training program focused on teaching critical Global Business Services (GBS) skills.
Due to the common misconceptions surrounding GBS, many implementations fall short. There is a right way to execute GBS, as witnessed by the incredible success of the model in many of the Fortune 20 companies, including Procter & Gamble, where the term was first invented in the early 2000s. That model has now been encapsulated into five areas: Foundations, Service Management, Operations Management, Transformation Management and Leadership.
This is your opportunity to become certified in GBS, onsite at SSOW in the Service Management Module.
Upon successful completion, attendees will receive a Professional GBS® Service Management Module Certification, which can contribute towards the GBS® Masters Certification.
GBS Service Management covers all aspects of defining, building and running Services for the business. These topics are critical for running an effective, efficient service organization. This course uses the brand-building framework of Who we serve, What we do and how we meet the business need and teaches how to focus on value delivery and speed.