Main Day 1
8:00 am - 8:30 am REGISTRATION, BREAKFAST & MORNING NETWORKING
8:30 am - 8:45 am OPENING REMARKS FROM CONFERENCE CHAIRWOMANJackie Taylor, Executive Director People Advisory Services,Ernst & Young
8:45 am - 9:30 am WHY SHARED BUSINESS SERVICES IN HIGHER LEARNING? A C-SUITE EXAMINATIONTara Coble-Herring, Assistant Director, SOM HR/Manager, HR Service Center,UNC Chapel Hill Tamala Gray, Clinical Team Manager, Finance and Research Support Team (FiRST),UNC Chapel Hill
9:30 am - 10:15 am RIDDLE ME THIS - SOLVING THE TALENT RECRUITMENT & RETENTION RIDDLE TO KEEP YOUR EMPLOYEES ENGAGED & SATISFIEDSarah Peri, Assistant Director of Operations & Outreach Academic Finance & Administration,Brown University
Sarah PeriAssistant Director of Operations & Outreach Academic Finance & Administration
10:15 am - 11:00 am Morning Networking Break & Demo Drive
While enjoying some light morning snacks and beverages, meet with some of the leading SS solution providers.
INTERACTIVE DISCUSSION GROUP (IDGS) –You Pick 2
11:00 am - 12:30 pm APPLYING LEAN CONCEPTS TO YOUR COMPLEX BACK-OFFICE
11:00 am - 12:30 pm EXAMINE THE RIGHT KPIs TO BENCHMARK AND IMPROVE YOUR SHARED SERVICES
11:00 am - 12:30 pm ADDRESSING CHALLENGES THROUGH PROCESS IMPROVEMENTMelissa Long Shuter, Executive Director, Business Operations,University of Louisville
11:00 am - 12:30 pm HOW TO MEASURE THE SUCCESS OF YOUR SHARED SERVICES OFFERINGSMiriah Young, Assistant Director Business Services,Marshall University
1:30 pm - 2:30 pm Networking Lunch Break & Friendly Lunch Cliques
MATURITY CURVE TRACKS SESSIONS BEGIN
Customize your learning. You are welcome to move in and out of the tracks as you see fit. Attending as a group?
Why not split up and attend different sessions – and share your notes?
PLANNING & LAUNCHING This track has been designed specifically for attendees interested in launching a shared service center. Discover best practices and actionable strategies for structuring a shared services operation and deploying a new shared services initiative.
2:30 pm - 3:15 pm Strategies and Tools for Developing a Shared Services Model to meet Your Organization’s Unique Business ObjectivesLisa Sharpe, Project Director, Shared Services Operations, Office of the AVP for Finance,West Virginia University
Lisa SharpeProject Director, Shared Services Operations, Office of the AVP for Finance
West Virginia University