April 23 - 26, 2019
Westin San Diego

Main Day 1, Thursday, April 25, 2019

7:30 am - 8:00 am REGISTRATION & BREAKFAST

8:00 am - 8:15 am CHAIRPERSON’S WELCOME

8:15 am - 9:00 am SHARED SERVICES: A GOLDEN OPPORTUNITY FOR HIGHER EDUCATION

OPERATIONAL EXCELLENCE

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Wade Epp

Associate Vice President Services
University Saskatchewan

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Kari Campbell

Project Manager, HRTSM, Human Resources Division
Minnesota State University

Barb Biljan

System Director for HRIS and HR Shared Services, Human Resources Division
Minnesota State University

9:45 am - 10:30 am CASE STUDY: LEVERAGING A CRM TO IMPROVE & OPTIMIZE THE DIGITAL EMPLOYEE EXPERIENCE

Pamela Frank - Director, Customer Service & Quality Improvement in Business Operations, University of Louisville
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Pamela Frank

Director, Customer Service & Quality Improvement in Business Operations
University of Louisville

10:30 am - 11:15 am INNOVATION ZONE AND MORNING REFRESHMENT BREAK

11:15 am - 12:00 pm KEYNOTE: CASE STUDY: CREATING A SUSTAINABLE BUSINESS MODEL AT TEXAS A&M UNIVERSITY SYSTEM

Phillip A. Ray - Vice Chancellor for Business Affairs, Office of the Chancellor, Texas A&M University System
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Phillip A. Ray

Vice Chancellor for Business Affairs, Office of the Chancellor
Texas A&M University System

STAKEHOLDERS ENGAGEMENT

12:00 pm - 12:45 pm "CREATING THE STORY OF THE BENEFITS”—HOW TO CHANGE STAKEHOLDERS’ MINDSET FROM ONE OF RESISTANCE TO CHAMPIONS OF YOUR SS

Peggy Kay - Assistant Vice President, Technology Customer Experience, University of the Pacific
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Peggy Kay

Assistant Vice President, Technology Customer Experience
University of the Pacific

12:45 pm - 1:45 pm NETWORKING LUNCHEON

MATURITY CURVE TRACKS SESSIONS BEGIN

TRACK A: DESIGNING, BUILDING & IMPLEMENTING SHARED SERVICES

1:45 pm - 2:30 pm TIPS AND TOOLS TO TURN YOUR SS VISION INTO REALITY
Lisa Sharpe - Project Director, Shared Services Operations, Office of the AVP for Finance, West Virginia University
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Lisa Sharpe

Project Director, Shared Services Operations, Office of the AVP for Finance
West Virginia University

TRACK A: DESIGNING, BUILDING & IMPLEMENTING SHARED SERVICES

2:30 pm - 3:15 pm THE BENEFITS OF DEVELOPING EFFECTIVE GOVERNANCE AT YOUR PRE-LAUNCH SHARED SERVICES STAGE & HOW TO MAINTAIN A STRONG GOVERNANCE PROGRAM
Kari Campbell - Project Manager, HRTSM, Human Resources Division, Minnesota State University
Barb Biljan - System Director for HRIS and HR Shared Services, Human Resources Division, Minnesota State University
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Kari Campbell

Project Manager, HRTSM, Human Resources Division
Minnesota State University

Barb Biljan

System Director for HRIS and HR Shared Services, Human Resources Division
Minnesota State University

TRACK B: SHARED SERVICES EXPANSION & CONTINUOUS IMPROVEMENT

1:45 pm - 2:30 pm BUILDING A CULTURE OF CONTINUOUS IMPROVEMENT TO SUSTAIN & GROW YOUR SHARED SERVICES CENTER
Rodney Brunson - Director of Accounts Payable & Payment Services, Yale University

Rodney Brunson

Director of Accounts Payable & Payment Services
Yale University

TRACK B: SHARED SERVICES EXPANSION & CONTINUOUS IMPROVEMENT

2:30 pm - 3:15 pm PANEL DISCUSSION: FINDING THE RIGHT TALENT TO MEET THE NEEDS OF YOUR EVOLVING/MATURING SSC
Sarah Peri - Assistant Director of Operations & Academic Outreach Finance and Administration, Brown University
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Sarah Peri

Assistant Director of Operations & Academic Outreach Finance and Administration
Brown University

3:15 pm - 3:45 pm AFTERNOON NETWORKING BREAK & BUSINESS CARD EXCHANGE

3:45 pm - 4:30 pm CASE STUDY: PARTNERING WITH YOUR CENTRAL OFFICES FOR SHARED SERVICES SUCCESS

Angie Loving - Associate HR Director, University of Kansas
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Angie Loving

Associate HR Director
University of Kansas

LEADERSHIP & EMPLOYEE ENGAGEMENT

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Brenda Rebman, MBA, CHPR, CMC, CHE,

Chief Human Resources Officer, UC Davis, Office of the Associate Vice Chancellor
UC Davis

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Pam Gabel

Executive Director, Shared Services Center
University of Michigan

COMMUNICATION & CHANGE MANAGEMENT

5:15 pm - 6:00 pm HAND IN GLOVE: COMMUNICATION AND CHANGE MANAGEMENT

6:00 pm - 7:00 pm EVENING SOCIAL MIXER