Live Chat Software
April 23 - 25, 2018
Doubletree Resort – Paradise Valley Scottsdale

Main Day 2, Wednesday, April 25, 2018

7:30 am - 8:00 am Registration for Main Conference Day Two & Networking Breakfast

img

Jackie Taylor

Executive Director People Advisory Services
Ernst & Young

8:10 am - 8:20 am LINKEDIN GROUP FRIENDSHIP CHALLENGE – “PUT A PERSON TO THE PROFILE”

img

Lisa Sharpe

Project Director, Shared Services Operations, Office of the AVP for Finance
West Virginia University

Betsy Curry

Manager
ScottMadden

9:05 am - 9:50 am EXAMINE THE CRITICAL ROLE COMMUNICATION PLAYS IN THE SUCCESS OF YOUR SHARED SERVICES PLAN BEFORE AND AFTER “GO LIVE”

Jae-Anne Peace - ConnectionPoint Director University of Saskatchewan
img

Jae-Anne Peace

ConnectionPoint Director
University of Saskatchewan

9:50 am - 10:20 am MORNING NETWORKING BREAK

img

Evelyn Hidalgo

Associate Dean, Academic & Staff Administration
University of California at San Diego

img

Adriana Long

Performance & Project Manager
University of California at San Diego

11:05 am - 11:55 am CHOOSING THE RIGHT METRICS TO ENSURE SERVICE EXCELLENCE, DRIVE ACCOUNTABILITY, INCREASE TRANSPARENCY AND DEMONSTRATE ROI

Melissa Long Shuter - Executive Director, Business Operations University of Louisville
img

Melissa Long Shuter

Executive Director, Business Operations
University of Louisville

11:55 am - 12:40 pm CASE STUDY: THE POWER OF VIRTUAL SHARED SERVICES

Deborah Zumbach - Associate Vice President of Purchasing & Business Services University of Iowa
img

Deborah Zumbach

Associate Vice President of Purchasing & Business Services
University of Iowa

12:40 pm - 1:40 pm NETWORKING LUNCHEON

1:40 pm - 2:00 pm TRIVIA ROUND-UP

Wrap up your conference experience in a fun way. SSSHE
Advisory Board and Speaker Faculty will challenge attendees to
see what they have learned over the course of the conference
through a game of trivia. I hope you took good notes! Winners
will receive a Starbucks gift card!

2:00 pm - 2:45 pm THE CRITICAL ROLE GOVERNANCE PLAYS IN SUCCESSFUL SHARED SERVICES DELIVERY

Shelley Prosise - Director, ABC Shared Services University of Washington, School of Medicine
img

Shelley Prosise

Director, ABC Shared Services
University of Washington, School of Medicine

2:45 pm - 3:30 pm ROADMAP FOR INTEGRATING ROBOTIC PROCESS AUTOMATION (RPA) INTO YOUR INSTUTITION

Pam Gabel - Executive Director, Shared Services Center University of Michigan
img

Pam Gabel

Executive Director, Shared Services Center
University of Michigan

3:30 pm - 3:45 pm AFTERNOON NETWORKING BREAK

img

Miriah Young

Assistant Director Business Services
Marshall University

img

David Horton

Assoc. VP IT Shared Services
University of Oklahoma

img

Pam Gabel

Executive Director, Shared Services Center
University of Michigan

img

Shelley Prosise

Director, ABC Shared Services
University of Washington, School of Medicine

5:30 pm - 5:30 pm END OF SUMMIT – SEE YOU NEXT YEAR!