April 23 - 26, 2019
Westin San Diego

Main Day 2, Friday, April 26, 2019

8:00 am - 8:30 am REGISTRATION, BREAKFAST & MORNING NETWORKING

8:30 am - 9:00 am CONFERENCE CHAIR DAY ONE RECAP

Talent

8:45 am - 9:30 am CASE STUDY: COMMUNITIES OF PRACTICE(COP): HOW THE UNIVERSITY OF WASHINGTON LEVERAGES SHARED SERVICES TALENT

Kelly Johnson - Director of Shared Services and Administration, University of Washington
Shelley Prosise - Director, ABC Shared Services, University of Washington, School of Medicine
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Kelly Johnson

Director of Shared Services and Administration
University of Washington

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Shelley Prosise

Director, ABC Shared Services
University of Washington, School of Medicine

LEADERSHIP & EMPLOYEE ENGAGEMENT

9:30 am - 10:15 am CASE STUDY: AN OPT-IN APPROACH TO SHARED SERVICES AT PRINCETON UNIVERSITY

Brandon Gaines - Shared Services Director, Princeton University
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Brandon Gaines

Shared Services Director
Princeton University

10:15 am - 10:45 am MORNING NETWORKING BREAK & DEMO PRIZE DRAWING

INTERACTIVE DISCUSSION GROUP (IDGS) – YOU PICK 2

10:45 am - 12:20 pm IDG A: RECRUITING, RETAINING AND RETRAINING TALENT

Kelly Johnson - Director of Shared Services and Administration, University of Washington
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Kelly Johnson

Director of Shared Services and Administration
University of Washington

10:45 am - 12:20 pm IDG B: KEEPING UP WITH THE 21ST CENTURY – TOOLS & TECHNOLOGY THAT SUPPORTS YOUR SS

Whitney Pugh - Executive Director of Budget & Planning, Utah State University
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Whitney Pugh

Executive Director of Budget & Planning
Utah State University

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Sarah Peri

Assistant Director of Operations & Academic Outreach Finance and Administration
Brown University

10:45 am - 12:20 pm IDG D: INSTALLING CONTINUOUS IMPROVEMENT/LEAN MANAGEMENT IN THE HEART OF YOUR HIGHER ED INSTITUTION

Chase Loper - Director Shared Services, Duquesne University
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Chase Loper

Director Shared Services
Duquesne University

TALENT RECRUITMENT & RETENTION

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Brenda Rebman, MBA, CHPR, CMC, CHE,

Chief Human Resources Officer, UC Davis, Office of the Associate Vice Chancellor
UC Davis

1:05 pm - 2:05 pm NETWORKING LUNCH

CUSTOMER EXCELLENCE

2:05 pm - 2:50 pm SHARE THE LOVE: ESTABLISHING A CULTURE OF CUSTOMER EXCELLENCE WITHIN YOUR SERVICES ORGANIZATION TO MEET THE NEEDS OF YOUR CUSTOMERS

Melissa Long Shuter - Executive Director of Business Operations, University of Louisville
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Melissa Long Shuter

Executive Director of Business Operations
University of Louisville

METRICS & DATA

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Erika Wilson

Sr. Director Health Sciences Sponsored Projects Pre-Award Office and Health Sciences Research Service Core, Interim ADCS Finance
University of California San Diego

Isabella Bryant- Parkinson

Enterprise IT Development Director
University of California San Diego, Health Sciences

3:30 pm - 3:45 pm NETWORKING AFTERNOON BREAK

TECHNOLOGY

3:45 pm - 4:30 pm CASE STUDY:OUR FIRST ROBOT - MAYBE?

Pam Gabel - Executive Director, Shared Services Center, University of Michigan
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Pam Gabel

Executive Director, Shared Services Center
University of Michigan

4:30 pm - 5:15 pm HOW TO DEVELOP AN IT ROADMAP THAT OFFERS IMPROVED SERVICES, EFFICIENCIES & GROWTH TO YOUR SSO

5:15 pm - 5:15 pm END OF CONFERENCE