April 23 - 26, 2019
Westin San Diego

Pre-Conference Workshops, Wednesday, April 24, 2019

8:00 am - 8:30 am REGISTRATION FOR WORKSHOP A & NETWORKING BREAKFAST

8:30 am - 10:15 am WORKSHOP A: CHANGE MANAGEMENT, COMMUNICATION, AND STAKEHOLDER ENGAGEMENT - CRITICAL COMPONENTS TO EFFECTIVE CHANGE MANAGEMENT

Peggy Kay - Assistant Vice President, Technology Customer Experience, University of the Pacific
Chase Loper - Director Shared Services, Duquesne University
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Peggy Kay

Assistant Vice President, Technology Customer Experience
University of the Pacific

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Chase Loper

Director Shared Services
Duquesne University

10:15 am - 10:45 am MORNING COFFEE BREAK



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Craig Ackerman

Head of the Global RPA Practice
Chazey Partners

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Phil Searle

Founder & CEO
Chazey Partners

12:30 pm - 1:00 pm WORKING LUNCH

1:00 pm - 2:45 pm WORKSHOP D: AN A-Z GUIDE TO ACHIEVING CONTINUOUS IMPROVEMENT AND PROCESS EXCELLENCE

Courtney Jackson - Partner, ScottMadden


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Courtney Jackson

Partner
ScottMadden

2:45 pm - 3:00 pm AFTERNOON REFRESHMENT BREAK

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Rosemary Madnick

Executive Director, Office of Grants and Contracts Administration
University of Alaska Fairbanks

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Nancy Lewis

Executive Director, Sponsored Projects
University of California Irvine