Live Chat Software
April 24 - 26, 2019
San Diego, California

Pre-Conference Workshops, Monday, April 23, 2018

8:00 am - 8:30 am REGISTRATION FOR WORKSHOP A & NETWORKING BREAKFAST

8:30 am - 10:15 am WORKSHOP A: DEVELOPING A SOUND, PERSUASIVE EVIDENCE-DRIVEN BUSINESS CASE FOR YOUR SHARED SERVICES START UP AND CONTINUED SUCCESS

10:15 am - 10:30 am Registration for Workshop B & Networking Morning Break

10:30 am - 12:15 pm WORKSHOP B: PEOPLE-FIRST SHARED SERVICES: CULTURE, DESIGN, DELIVERY, & IMPROVEMENT

Jennifer Pike - Shared Services Program Manager, University of Oklahoma
David Horton - Assoc. VP IT Shared Services, University of Oklahoma
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Jennifer Pike

Shared Services Program Manager
University of Oklahoma

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David Horton

Assoc. VP IT Shared Services
University of Oklahoma

12:15 pm - 12:45 pm Lunch ‘n’ Learn & Registration for Workshop C

12:45 pm - 2:30 pm WORKSHOP C: INCREASING SHARED SERVICES ADOPTION WITH A FOCUS ON BEHAVIORAL CHANGE MANAGEMENT

Carolina Aguilera, Ph.D. - Director, Business Transformation, Canon Solutions America, Inc.
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Carolina Aguilera, Ph.D.

Director, Business Transformation
Canon Solutions America, Inc.

2:30 pm - 2:45 pm Registration for Workshop D & Networking Afternoon Break

2:45 pm - 4:30 pm WORKSHOP D: CLOUD-ASSISTED PRINT AS A SHARED SERVICE