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April 23 - 25, 2019

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3rd Shared Services in Higher Education Agenda

Don't miss out on networking opportunities with experts from top institutions at the 3rd Shared Services in Higher Education! Take a look at our 2018 program for more details on our tracks for those who are in the early stages of implementing their Shared Services Offices and those that are matur ...

Featured Download

Debunking 5 Myths: How Feasible is a Shared Services Model in Higher Ed

With rising tuition, research dollars shrinking, and state budget allocations being reduced, the higher education industry has important cost issues to address. To manage this, a growing number of colleges and universities are adopting a shared services mod ...

Yale University’s Strategy to Successful Faculty Buy-In

Despite the obvious process improvements and efficiencies afforded by a shared services model, many institutions struggle to upend deeply-rooted processes that prevent cost-savings and efficiencies. Stephanie Avallone, Director, Strategy & Quality Manag ...

People over Processes is Key to Shared Services' Success

"I've learned over the years that the more time I spent with the people the more successful we become," says Pam Gabel, Executive Director, Shared Services Center, University of Michigan in this exclusive interview. I ...

Justify Your Trip Letter

Present your boss with this customizable letter detailing the reasons why you should attend the upcoming conference, and you'll be sure to receive approval to join us!

SSHE Benchmarking: How Does Your University Compare?

This benchmarking report showcases the results from live audience polling that was conducted with higher education and government shared services professionals at SSON's 9th Shared Services & Process Improvement for Higher Education & Government conference, which was held in United States ...

UCSF Case Study: Leveraging Enterprise-Wide HR Shared Services in Higher Education

This Case Study details the ways in which Shared Services have helped the University of California San Francisco, including the benefits of meeting budget restrictions head on.

Which Shared Services Model is Right for You?

In this exclusive interview, Kevin Hegary, Executive Vice President and Chief Financial Officer, University of Michigan, helps us understand that designing your shared services model to solve the problems your organization is currently facing is the key to success.

SSHE Advisory Board: A Proactive Approach to Shared Services

Ahead of the 2nd Shared Services in Higher Education Summit, we sat down with some of the biggest influencers on our SSHE Advisory Board in order to gather their insight on the challenges they have faced along their shared services journies.

CURRENT ATTENDEE SNAPSHOT - Shared Services in Higher Education Summit

Will we be adding your name to the list? Download the Current Attendee Snapshot to see who you can expect to network with on-site. Don’t forget to check out the last page for exclusive opportunities available to network with our high-level audience at this year’s event!

How to Tailor Shared Services for Your University: An Information Technology Perspective

We linked up with keynote speaker, Dr. Michael H. Hites, Senior Associate Vice President & Chief Information Officer, Administrative IT Services, University of Illinois System to get his expertise on how IT can be so crucial to adding value to shared services.

SSHE Awards Application

We are accepting applications for the SSHE Excellence Awards! If you have a success story in your organization that you would like to be recognized for, the deadline to submit your application is Friday, March 31st!

Registration Form

We can't for you to join us! Fill out this form and send it back to us and we will make sure your application is complete.

Strategies for Employee Engagement

Ahead of the event, we interviewed our speakers, see what tactics they use to enhance their employee engagement and what successes they've seen!For any questions, please email us at

2018 Current Attendee Snapshot

Take a look at who you can expect to network with at the 3rd Shared Services in Higher Education!

Examining Current Trends in US Higher Education Shared Services Centers

In this Shared Services for Higher Education Report find out:What is enabling you to perform more knowledge based work?What is the biggest talent challenge your SSC faces?Where are you on the Robotics Process Automation (RPA) journey?

Sponsorship enquiry

2nd Shared Services in Higher Education Prospectus

Be the first to secure exclusive sponsorship and exhibition opportunities through Thought Leadership Sessions, Benchmarking Workshops, Innovation Think Tanks, Interactive Discussion Groups and more. Download the Sponsorship Prospectus to see how you can get involved today!

Additional Content Download

Case Study: Expert Insight into Shared Services for Higher Education

At the last iteration of Shared Services for Higher Education, we heard from Directors, Vice Presidents, Administrators, and Managers about topics critical to shared services in education. This case study includes expert insight into these topics, such as organizational structure suggestions for a shared services model, strategies for developing and...

Business Operations- Lee Smith

In this presentation, Lee Smith, Interim Chief Operating Officer, University of Louisville, shows how Louisville was able to meet current & future business needs

University of Saskatchewan ConnectionPoint - Administrative Services You Need, When You Need Them

In this top presentation from 2017, Wade Epp, Associate Vice-President Services,University of Saskatchewan, discusses how ConnectionPoint has benefited the University

How to Effectively Manage Your SSO Marketing, PR & Communication

One of the top presentations of 2017, Bryan E. Garey, Assistant Vice President, Human Resources, University of Virginia and Kim Lane, Director of Communications, Claremont University Consortium share their insights on understanding the unique nature of Shared Services as it relates to communication and marketing allowing you to leave with...

Applying LEAN Concepts to Your Complex Back-Office Operations

In this presentation, Mark Robinson, Director of Lean, University of St. Andrews disuccess the Lean basic principles applied to your Shared Services Centre Operations and how to develop and stick to your plan.

Keys to Integrating Change Management for a Winning Shared Services Approach

Get an inside look about Scott Madden, a management consulting firm, from Courtney Jackson, Partner, Multi-FunctionTransformation and Change Management and Laura Campbell, Director, Multi-Function Supporting Technologies. Learn about their shared services knowledge, expertise, and experience.

Change Management: Initiatives to Enhance Program Integrity & Deliverables

Find out why Change Management is important to shared services from Megan Glide Villasenor, MBA Assistant Director, Customer Service & Strategic Initiatives, University of California, Davis

Long Live Shared Services

Find out how Matthew Fajack, Vice Chancellor, Finance & Administration, University of North Carolina at Chapel Hill designed and launched a shared service model to serve Carolina.

Global Intelligent Automation Market Report 1

This report (the first in a 2-part series) is one of the most comprehensive you will find on this fast-changing topic. With contributing insights from independent advisor Lee Coulter, CEO of Ascension Service Center,in his capacity as Chief Intelligent Automation Officer for SSON and Chair of the IEEE Working Group...

Global Intelligent Automation Market Report 2

In the H1 report, we introduced the Intelligent Automation continuum, highlighting the ‘fit for purpose’ characteristics of the many tools on offer, and providing guidance on how to make the right selections. In this, part 2, of our 2017 IA report series, we look at operating models, governance frameworks, and...