Live Chat Software

Additional Content Download

Case Study: Expert Insight into Shared Services for Higher Education

Case Study: Expert Insight into Shared Services for Higher Education

At the last iteration of Shared Services for Higher Education, we heard from Directors, Vice Presidents, Administrators, and Managers about topics critical to shared services in education. This case study includes expert insight into these topics, such as organizational structure suggestions for a shared services model, strategies for developing and managing a successful shared service center on a budget, and more.
Business Operations- Lee Smith

Business Operations- Lee Smith

In this presentation, Lee Smith, Interim Chief Operating Officer, University of Louisville, shows how Louisville was able to meet current & future business needs
University of Saskatchewan ConnectionPoint - Administrative Services You Need, When You Need Them

University of Saskatchewan ConnectionPoint - Administrative Services You Need, When You Need Them

In this top presentation from 2017, Wade Epp, Associate Vice-President Services,University of Saskatchewan, discusses how ConnectionPoint has benefited the University
How to Effectively Manage Your SSO Marketing, PR & Communication

How to Effectively Manage Your SSO Marketing, PR & Communication

One of the top presentations of 2017, Bryan E. Garey, Assistant Vice President, Human Resources, University of Virginia and Kim Lane, Director of Communications, Claremont University Consortium share their insights on understanding the unique nature of Shared Services as it relates to communication and marketing allowing you to leave with new ideas and options for communicating your initiative.
Applying LEAN Concepts to Your Complex Back-Office Operations

Applying LEAN Concepts to Your Complex Back-Office Operations

In this presentation, Mark Robinson, Director of Lean, University of St. Andrews disuccess the Lean basic principles applied to your Shared Services Centre Operations and how to develop and stick to your plan.

Keys to Integrating Change Management for a Winning Shared Services Approach

Keys to Integrating Change Management for a Winning Shared Services Approach

Get an inside look about Scott Madden, a management consulting firm, from Courtney Jackson, Partner, Multi-FunctionTransformation and Change Management and Laura Campbell, Director, Multi-Function Supporting Technologies. Learn about their shared services knowledge, expertise, and experience.

Change Management: Initiatives to Enhance Program Integrity & Deliverables

Change Management: Initiatives to Enhance Program Integrity & Deliverables

Find out why Change Management is important to shared services from Megan Glide Villasenor, MBA Assistant Director, Customer Service & Strategic Initiatives, University of California, Davis

Long Live Shared Services

Long Live Shared Services

Find out how Matthew Fajack, Vice Chancellor, Finance & Administration, University of North Carolina at Chapel Hill designed and launched a shared service model to serve Carolina.

Global Intelligent Automation Market Report 1

Global Intelligent Automation Market Report 1

This report (the first in a 2-part series) is one of the most comprehensive you will find on this fast-changing topic. With contributing insights from independent advisor Lee Coulter, CEO of Ascension Service Center,in his capacity as Chief Intelligent Automation Officer for SSON and Chair of the IEEE Working Group on Standards in Intelligent Process Automation, the market analysis presents the broad continuum of opportunities represented by intelligent automation from the allimportant perspective of “fit for purpose.”

Global Intelligent Automation Market Report 2

Global Intelligent Automation Market Report 2

In the H1 report, we introduced the Intelligent Automation continuum, highlighting the ‘fit for purpose’ characteristics of the many tools on offer, and providing guidance on how to make the right selections.

In this, part 2, of our 2017 IA report series, we look at operating models, governance frameworks, and the anxiety that is being unleashed as a result of robotic implementations.