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Debunking 5 Myths: How Feasible is a Shared Services Model in Higher Ed

Debunking 5 Myths: How Feasible is a Shared Services Model in Higher Ed

With rising tuition, research dollars shrinking, and state budget allocations being reduced, the higher education industry has important cost issues to address. To manage this, a growing number of colleges and universities are adopting a shared services model for various activities and transactions. However, the higher education sector is relatively new to the adoption of such a model, and there are already a number of frequently voiced myths that, if believed, can leave an institution hesitant to implement shared services.

Ronn Kolbash, Associate Vice President for Shared Services, University of Chicago and Stephanie Avallone, Director of Service & Quality Management, Yale University debunk these myths in this exclusive article.

UCSF Case Study: Leveraging Enterprise-Wide HR Shared Services in Higher Education

UCSF Case Study: Leveraging Enterprise-Wide HR Shared Services in Higher Education

This Case Study details the ways in which Shared Services have helped the University of California San Francisco, including the benefits of meeting budget restrictions head on.
Design Thinking to Humanize the Digital Process

Design Thinking to Humanize the Digital Process

How to use a 'try and test' methodology to hone in on solving user experience

In the age of user-centricity and customer experience, Design Thinking coming to the fore. SSON’s editor talks to Mito Mihelič, Head of Design Thinking at Viessmann Group GmbH.

Why is Design Thinking becoming so important? The answer is because most organizations don't truly know their customer, and that’s a problem they need to solve, especially as the digital revolution risks exacerbating this gap. And while Design Thinking might be an intuitive approach to improving Viessmann’s customers’ appreciation for the company’s heating, cooling and climate control technology, it’s equally valuable in improving business process gaps. In fact, the philosophy is truly about humanizing digital processes.