With rising tuition, research dollars shrinking, and state budget allocations being reduced, the higher education industry has important cost issues to address. To manage this, a growing number of colleges and universities are adopting a shared services model for various activities and transactions. However, the higher education sector is relatively new to the adoption of such a model, and there are already a number of frequently voiced myths that, if believed, can leave an institution hesitant to implement shared services.
Ronn Kolbash, Associate Vice President for Shared Services, University of Chicago and Stephanie Avallone, Director of Service & Quality Management, Yale University debunk these myths in this exclusive article.
Despite the obvious process improvements and efficiencies afforded by a shared services model, many institutions struggle to upend deeply-rooted processes that prevent cost-savings and efficiencies. Stephanie Avallone, Director, Strategy & Quality Management at Yale Shared Services, walks us through the university's strategy, implementation and continual improvements in this exclusive interview.
This event will provide attendees with strategies to effectively develop, implement, and analyze a cost-effective and productive higher education shared services model. The following VPs, Directors, Deans, Provosts and more from some of the nation's top higher-education institutions have joined us in the past. We expect to see them again this April in Dallas. Will we be adding your name to the list?
"I've learned over the years that the more time I spent with the people the more successful we become," says Pam Gabel, Executive Director, Shared Services Center, University of Michigan in this exclusive interview. It's all about the People. Processes can be trained. Process improvement can be strategized. It's easy to train people to do value mapping, but it's difficult to train someone to deliver a vision and to be responsive to people. That takes a lot more time.
This benchmarking report showcases the results from live audience polling that was conducted with higher education and government shared services professionals at SSON's 9th Shared Services & Process Improvement for Higher Education & Government conference, which was held in United States in December 2016.
In this exclusive interview, Kevin Hegary, Executive Vice President and Chief Financial Officer, University of Michigan, helps us understand that designing your shared services model to solve the problems your organization is currently facing is the key to success.
Ahead of the 2nd Shared Services in Higher Education Summit, we sat down with some of the biggest influencers on our SSHE Advisory Board in order to gather their insight on the challenges they have faced along their shared services journies.
Will we be adding your name to the list? Download the Current Attendee Snapshot to see who you can expect to network with on-site. Don’t forget to check out the last page for exclusive opportunities available to network with our high-level audience at this year’s event!
We linked up with keynote speaker, Dr. Michael H. Hites, Senior Associate Vice President & Chief Information Officer, Administrative IT Services, University of Illinois System to get his expertise on how IT can be so crucial to adding value to shared services.
We are accepting applications for the SSHE Excellence Awards! If you have a success story in your organization that you would like to be recognized for, the deadline to submit your application is Friday, March 31st!
In this Shared Services for Higher Education Report find out:
- What is enabling you to perform more knowledge based work?
- What is the biggest talent challenge your SSC faces?
- Where are you on the Robotics Process Automation (RPA) journey?