In this presentation, Mark Robinson, Director of Lean, University of St. Andrews disuccess the Lean basic principles applied to your Shared Services Centre Operations and how to develop and stick to your plan.
Get an inside look about Scott Madden, a management consulting firm, from Courtney Jackson, Partner, Multi-FunctionTransformation and Change Management and Laura Campbell, Director, Multi-Function Supporting Technologies. Learn about their shared services knowledge, expertise, and experience.
Find out why Change Management is important to shared services from Megan Glide Villasenor, MBA Assistant Director, Customer Service & Strategic Initiatives, University of California, Davis
Find out how Matthew Fajack, Vice Chancellor, Finance & Administration, University of North Carolina at Chapel Hill designed and launched a shared service model to serve Carolina.
Ronn Kolbash, JD, Associate Vice President for Shared Services, University of Chicago and Amy Schwartz, EdD, Associate Vice Chancellor, Partnerships & Shared Services Initiatives, University System of New Hampshire compare & contrast their shared services models.
No building, no money, no resources… No problem. If you build it right, they will not know what they did without you. Overcoming the fear, the faculty and the frustration of having to implement shared services. Learn how University of Iowa implemented shared services in the face of overwhelming change on campus. Learn about their methodology for measuring the baseline, measurement of progress and success, as well as how they attained a 50% improvement and $900,000 in FTE savings in one year.
Presentation by Debby Zumbach, Associate Vice President of Finance and Operations, Director of Purchasing and Business Services/University Shared Services, University of Iowa
Developing and maintaining strategic partnerships with faculty is imperative to the success of restructuring higher learning institute undergoing significant operational and systemic restructuring as their happiness is key to the success of the school. To ensure a smooth adoption process and continued support of your programs, it is important that you continually keep in mind all the key players affected by your service delivery. Attend this session to gain valuable insights on:
- Designing and implementing a program that best meets the needs of your faculty and all parties affected by switching to a shared services model
- Creating branding messages that speak to your faculty’s needs and deliver the ROI rewards promised
- Evelyn Hidalgo, Assoc. Dean, Academic & Education Administration
- Adriana Long, Strategic and Operations Manager
As an organization with a shared service, you strive to achieve greater efficiencies and more streamlined operations; therefore, you may be considering adding Robotic Process Automation (RPA) to your shared services as a way to enable cost savings and greater scalability. But what exactly is RPA? And how does it fit in with your SS goals? Is the promise of greater speed, efficiency, standardization, and accuracy worth the financial investment? This session will answer your burning RPA question and provide you with a clear plan to develop a structured framework before embarking on your RPA initiatives. You will learn:
- The benefits of integrating a RPA into your SS
- How to coordinate an implementation
- How to secure stakeholders engagement
- How to work collaboratively with vendors
Leave with an understanding of the potential of RPA and how to successfully integrate them with your internal resources to drive success.
Presentation by Pam Gabel, Executive Director of the Shared Services Center, University of Michigan
Riddle Me This - Solving The Talent Recruitment & Retention Riddle To Keep Your Employees Engaged & Satisfied
Highly skilled, dedicated, talented, and engaged employees are critical to the success of your Shared Services operation. But with resource constraints and cash compensation options limited, higher education continues to experience high workforce turnover, with seasoned and skilled employees leaving for higher paying private sector jobs that seemingly offer greater opportunities for career growth. How can universities develop a career plan to recruit and retain high performers— making them champions of shared services centers? This session is designed to address these retention challenges and provide proven strategies to keep your best talent pool engaged and happy.
Topics will include:
- How your talent pool can strengthen your SSC operation
- The important role communication plays in your retention strategy
- Why developing a meaningful career plan that provides opportunities to train all staff members to their full potential is essential
- Case studies on effective recruitment and retention strategies plan to incorporate what you have learned into your stakeholder and customer messaging
- Creating programs to incentivize beyond compensation
Presentation by Sarah Peri, Associate Director of Operations & Outreach, Academic Finance & Administration, Brown University