What does shared services success in higher education look like?

From cost savings to increased efficiency, shared services has the potential to transform the higher education landscape in a myriad of ways. However, given the unique challenges higher ed SSO leaders face, such as increased competition over funding, acute resistance to change, and confounding levels of system complexity, how do you ensure your new SSO initiative is set up for success?

With this in mind, we at SSON partnered with 3 Shared Services for Higher Education speakers to develop a list of 5 core factors of SSO success:

• Stakeholder Involvement
• Talent Retention
• Communication & Change Management
• Technology & Process
• Leadership & Vision

Includes insights from:

• Lisa Sharpe, Project Director, Shared Services Operations, Office of the AVP for Finance, West Virginia University
• Kelly Johnson, Director of Shared Services and Administration, University of Washington
• Sarah Peri, Assistant Director of Operations & Academic Outreach Finance and Administration, Brown University