Main Day 1

8:00 AM - 8:30 AM REGISTRATION, BREAKFAST & MORNING NETWORKING

8:30 AM - 8:45 AM OPENING REMARKS FROM CONFERENCE CHAIRWOMAN

Jackie Taylor, Executive Director People Advisory Services, Ernst & Young

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Jackie Taylor

Executive Director People Advisory Services
Ernst & Young

Tara Coble-Herring

Assistant Director, SOM HR/Manager, HR Service Center
UNC Chapel Hill

Tamala Gray

Clinical Team Manager, Finance and Research Support Team (FiRST)
UNC Chapel Hill

9:30 AM - 10:15 AM RIDDLE ME THIS - SOLVING THE TALENT RECRUITMENT & RETENTION RIDDLE TO KEEP YOUR EMPLOYEES ENGAGED & SATISFIED

Sarah Peri, Assistant Director of Operations & Outreach Academic Finance & Administration, Brown University

Sarah Peri

Assistant Director of Operations & Outreach Academic Finance & Administration
Brown University

10:15 AM - 11:00 AM Morning Networking Break & Demo Drive

While enjoying some light morning snacks and beverages, meet with some of the leading SS solution providers.


INTERACTIVE DISCUSSION GROUP (IDGS) –You Pick 2

11:00 AM - 12:30 PM APPLYING LEAN CONCEPTS TO YOUR COMPLEX BACK-OFFICE

11:00 AM - 12:30 PM EXAMINE THE RIGHT KPIs TO BENCHMARK AND IMPROVE YOUR SHARED SERVICES

11:00 AM - 12:30 PM ADDRESSING CHALLENGES THROUGH PROCESS IMPROVEMENT

Melissa, Executive Director, Business Operations, University of Louisville

Melissa

Executive Director, Business Operations
University of Louisville

11:00 AM - 12:30 PM HOW TO MEASURE THE SUCCESS OF YOUR SHARED SERVICES OFFERINGS

Miriah Young, Assistant Director Business Services, Marshall University

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Miriah Young

Assistant Director Business Services
Marshall University


12:30 PM - 1:30 PM Networking Lunch Break & Friendly Lunch Cliques

Customize your learning. You are welcome to move in and out of the tracks as you see fit. Attending as a group?
 Why not split up and attend different sessions – and share your notes?

MATURITY CURVE TRACKS SESSIONS BEGIN

PLANNING & LAUNCHING This track has been designed specifically for attendees interested in launching a shared service center. Discover best practices and actionable strategies for structuring a shared services operation and deploying a new shared services initiative.

1:30 AM - 2:15 AM Strategies and Tools for Developing a Shared Services Model to meet Your Organization’s Unique Business Objectives

Lisa Sharpe, Project Director, Shared Services Operations, Office of the AVP for Finance, West Virginia University

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Lisa Sharpe

Project Director, Shared Services Operations, Office of the AVP for Finance
West Virginia University

PLANNING & LAUNCHING This track has been designed specifically for attendees interested in launching a shared service center. Discover best practices and actionable strategies for structuring a shared services operation and deploying a new shared services initiative.

2:15 AM - 3:00 AM Launching Shared Services Initiatives on a Shoe String Budget

Whitney Pugh, Executive Director of Budget & Planning, Utah State University Taya Flores , Student Affairs Financial Officer, Utah State University

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Whitney Pugh

Executive Director of Budget & Planning
Utah State University

Taya Flores

Student Affairs Financial Officer
Utah State University

EVOLVING & MATURING This track is designed for seasoned shared services executive interested in taking their SS center to the next level of operational excellence! Uncover new and innovative strategies for maximizing both cost savings and strategic impact of a mature SS (5+ years post-stabilization)

1:30 AM - 2:15 AM How To Drive Innovation and a Culture of Continuous Improvement to Achieve Greater Efficiency, Effectiveness

Samantha Denner-Johnson, Director Shared Services, University of Tennessee-Knoxville

Samantha Denner-Johnson

Director Shared Services
University of Tennessee-Knoxville

EVOLVING & MATURING This track is designed for seasoned shared services executive interested in taking their SS center to the next level of operational excellence! Uncover new and innovative strategies for maximizing both cost savings and strategic impact of a mature SS (5+ years post-stabilization)

2:15 AM - 3:00 AM Post-Stabilization & Mature Shared Services Talent Management

Mike DellaBianca, Director - Client Services, Yale University

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Mike DellaBianca

Director - Client Services
Yale University

3:00 AM - 3:30 AM AFTERNOON NETWORKING BREAK & Business Card Exchange


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Michael Cocuzza

Director of Finance, Shared Services & Housing Operations, Office of the Vice President Student Affairs
Florida Atlantic University
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Corey King

Vice President, Student Affairs
Florida Atlantic University

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Amy Schwartz

Associate Vice Chancellor for Partnerships & Shared Services Initiatives
University System of New Hampshire
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Ronn Kolbash

Associate Vice President of Shared Service
University of Chicago

5:00 AM - 5:45 AM EXAMINE THE CRITICAL ROLE COMMUNICATION PLAYS IN THE SUCCESS OF YOUR SHARED SERVICES PLAN BEFORE AND AFTER “GO LIVE”

Jae-Anne Peace, ConnectionPoint Director , University of Saskatchewan

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Jae-Anne Peace

ConnectionPoint Director
University of Saskatchewan

5:45 AM - 6:45 AM Networking Cocktail Party