Success in shared services takes many forms. Different stakeholders look for different measures of success, and knowing what to measure to define that success is critical. This panel of experts from high-maturity service centers dissect their personal blueprint for excellence in Shared Services. In this session, we discuss real-world successes and challenges to help understand: 

• The KPIs that are imperative to measure success in a service center. 
• The communication between shared services and leadership to promote the offerings of your SSC. 
• The soft skills required for new hires to succeed in the shared services environment. 

Artificial Intelligence has surged in popularity, with a global investment of $77 billion to date. For higher education leaders in shared services, understanding how AI fits into their operations and leveraging it for organizational value is paramount. Join shared services expert Pam Gabel as she shares The University of Michigan's journey in adopting these technologies to revolutionize their automation processes. Key takeaways include: 

• The evolution from RPA to AI integration within Michigan's technology framework. 
• Demonstrating the ROI of AI and RPA initiatives for educational institutions. 
• Practical applications and use cases for bots and AI integration to maximize organizational value.